Preparing for your Service Appointment

To make your service appointment as efficient and effective as possible, see our suggestions below. You’ll be on your way to a solution in no time.

1. First, review our troubleshooting section to see if the problem is something you can handle without calling a serviceperson.
2. Make a quick inventory list in your head for where all your units in your system are located (including furnace, heat pump, circuit breaker, utility meter etc.)
3. Obtain the model numbers of all your cooling and heating units.
4. Know basic information about your problem: what symptoms have been going on, what seems to trigger the problem, how long ago your problem began, etc.
5. If evidence shows that your unit (heat pump or A/C) is frozen, switch it off prior to the technician’s arrival so it may be serviced properly.
6. Be sure an adult, 18 or over, is able to legally allow entry into your house.
7. Often technicians will confirm an appointment prior to arrival. Be sure to have a phone easily accessible.
8. If your house is rented, be sure you have spoken with your landlord in advance.
9. Whether the unit is located in a closet or an attic, or its blocked by a piece of furniture, have the unit easily accessible to the dealer.
10. You may need to make a payment to the dealer, so have a credit card or debit card ready.