Troubleshooting |
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With regular preventive maintenance check ups from your Dealer and ongoing filter replacement, you can keep your system running smoothly. However, we know that sometimes issues pop up that require immediate troubleshooting. If our suggestions don’t help, please contact your local Dealer. My home is not getting cool air.
A circuit breaker may have been tripped in your home
Check the circuit breaker box (or electrical panel) in your home – make sure breakers are in the “on” position. Also check that the “disconnect switch” – located near the outdoor unit – is on Tip: Circuit breaker boxes are typically located on an outside wall in the back of the house.
Reset your circuit breaker and make sure the disconnect switch is on
Incorrect setting on your thermostat – or your thermostat may simply be “off”
Check that your thermostat is on and set to “cool”
Reset your thermostat to your desired temperature
Blocked filter
Check your filter to see if it is blocked with dust and dirt
Remember to change out your filter approximately once a month
I am not getting heat in my home.
Your gas might not be on
Check: (a) gas valve at gas company meter, (b) shutoff valve at furnace, (c) check for other shutoff valves
Contact gas company to have gas valve turned on or contact your local independent AirEase® dealer
Your system might be turned off or your unit might be unplugged
Check that your thermostat and system are both plugged in
If both are plugged in, please refer to your manual or contact your local independent AirEase® dealer
Incorrect setting on your thermostat – or your thermostat may simply be “off”
Check that your thermostat is on and set to “heat” – and that the temperature setting on the thermostat is set higher than the indoor temperature (as shown on the thermostat)
Reset your thermostat to your desired temperature
A circuit breaker may have been tripped in your home
Check the circuit breaker box (or electrical panel) in your home – make sure breakers are in the “on” position. Also check that the “disconnect switch” – located near the outdoor unit – is on
Reset your circuit breaker and make sure the disconnect switch is on
Blocked filter
Check your filter to see if it is blocked with dust and dirt
Remember to change out your filter approximately once a month
There is no air flow.
Dirty Filters
Check the filters in each of your system components
Follow recommendations on cleaning and replacing your filters found in your user manual. If problem persists, please contact your local independent AirEase® dealer
A dirty coil may have frozen up your system
Look for evidence of water underneath the unit. Also feel for a cold surface of the indoor coil enclosure.
Try turning off your thermostat for 1 – 3 hours to see if it will unfreeze. Then, contact your local independent AirEase® dealer.
Duct work may be dirty of have some type of blockage
Check to make sure the blower is running and then go to the different vents in your house. Feel to see if there is air coming out.
Call your local independent AirEase® dealer and inquire about duct cleaning services.
The drain pan is overflowing.
The overflow switch is likely not functioning
Turn your system off
Contact your local independent AirEase® dealer
My unit is running all the time.
Your set point might be too extreme.
Check the set point on your thermostat. Is it either very high (in winter) or very low (in summer)?
Reset your thermostat. If this is unsuccessful, please contact your local independent AirEase® dealer
My utility bills are higher than normal.
Your system is not reaching its set point
If your local outdoor temperatures are constantly in the extreme, you may experience higher utility bills as your system tries to keep up with extremely hot or cold weather
If your system is not reaching its set point and you are not experiencing extreme outdoor temperatures, please contact your local independent AirEase® dealer
Your utility company may have had a recent rate increase
Check with your local utility company for their recent rate increases
Determine if there are ways to conserve energy with your existing equipment. See our energy savings section
A new appliance that uses lots of power (a hot tub, pool heater, sauna etc.)
You may consider turning the appliance on for shorter periods of time or completely off when not in use
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